Refund Policy

Last updated: 1 June 2026 · Effective: 1 June 2026

Our Promise: We stand behind OZFirmIQ. If you're not satisfied within the first 30 days of your paid subscription, we'll refund your first month — no questions asked.

1. Money-Back Guarantee

Every OZFirmIQ paid plan (Starter, Professional and Enterprise) is covered by a 30-day, no-questions-asked money-back guarantee. If you decide OZFirmIQ is not the right fit for your firm within 30 days of your first paid invoice, contact us and we will issue a full refund of that invoice amount.

2. Free Trial

New accounts receive a 30-day free trial with no credit card required. You are not charged until you choose to upgrade to a paid plan. If you cancel during the trial period, no payment is taken. We will send a reminder 7 days before your trial ends.

3. Monthly Subscriptions

Cancellation: You may cancel your monthly subscription at any time via the Billing & Subscription section in your account settings. The Service remains active until the end of your current paid billing period.
Partial Month Refunds: If you cancel after the 30-day guarantee period, no refund is issued for the remainder of the current billing month. You retain access until the next billing date.
Early Cancellation: If you cancel within the first 30 days of a new monthly subscription, the full amount of that month is refunded.

4. Annual Subscriptions

Cancellation within 30 days: Full refund of the annual subscription amount.
Cancellation after 30 days: A pro-rata refund is calculated for the remaining full months unused, minus a 10% administrative fee. The refund is calculated from the date of cancellation request.
Example: If your annual plan costs $2,028/year and you cancel after 4 months, you would receive a refund for 8 remaining months minus 10%: ($169 × 8) × 0.9 = $1,216.80.

5. Enterprise Plans

Enterprise plan refunds are governed by the terms of your individual Enterprise Agreement. Please refer to your signed contract or contact our accounts team at billing@ozfirmiq.com.au.

6. How to Request a Refund

To request a refund:

Email billing@ozfirmiq.com.au from the email address associated with your OZFirmIQ account.
Include your firm name and the reason for your request (optional but helps us improve).
We will process your refund within 10 business days back to the original payment method.

Alternatively, cancel through your account settings and we will automatically process any applicable refund within the same timeframe.

7. Australian Consumer Law

Our refund policy does not replace or limit your rights under the Australian Consumer Law (ACL). If you experience a major failure with our Service, you are entitled to:

A full refund of the amount paid; or
A replacement or equivalent Service; and
Compensation for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time. If it is not rectified within a reasonable time, you are entitled to a refund.

8. Chargebacks & Disputes

If you believe a charge is incorrect, please contact us directly before initiating a chargeback with your bank. We will work with you to resolve any billing dispute promptly. Unauthorised chargebacks may result in immediate account suspension.

9. Contact

For billing and refund inquiries:

OZFirmIQ Billing
Email: billing@ozfirmiq.com.au
Sydney, NSW, Australia